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Curriculum Vitae
Datos PersonalesEstudios RegladosEducation and Training:
· English Education and Training, Magister University (San Jose, Costa Rica) Year 1998
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Estudios No Reglados· Telecom Certified Trainer through AT&T online Training Programs. (Manila, Philippines) Year 2003
· Behavioral Interviewing and Skill Analyzer ( Manila, Philippines) Year 2004
· Drivers For Business Results (Manila, Philippines) Year 2004
· Finance and Credit Card ( Manila, Philippines) Year 2005
· Training Development and Management ( Manila, Philippines) Year 2005
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Capacidades ProfesionalesSkills and Qualifications:
· The intuitive ability to motivate staff and co-workers to their highest levels of achievement and success. Supported by the talent, conviction, passion and dynamics to sell/service products and ideas to internal and external customers.
· Strong written and verbal communications skills (English and Spanish), with special regard to leading diverse work groups, training and development.
· Above average analytical and decision making skills regarding mentoring and training of management and sales/service staff utilizing Six Sigma techniques.
· Excellent interpersonal and problem solving skills specific to project and staff management utilizing Six Sigma techniques.
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Experiencia LaboralProfessional Experience*Training Director & Curriculum Developer (Feb 2007 – Current )
Eclipse in Action, San Jose, Costa Rica *Call Center Manager (Consultant),
Global Commerce System; Panama City, Panama
*Call Center Performance Enhancement Manager,
Epixtar IT Enabled Services; Manila, Philippines & Mumbai, India
*Training Manager /Curriculum Development Manager,
Epixtar IT Enabled Services; Manila- Philippines & Mumbai- India
*Vendor Partner/ Trainer Liaison, Epixtar IT Enabled Services; Manila, Philippines. *Customer service Manager, (Consultant)
Epixtar IT Enabled Services; Miami Florida, US.
*Sales representative for Corporate and Armed Forces accounts,
Alienware Computers Latin America, San José, Costa Rica |
Conocimientos InformáticosSoftware, mainframe application and dialer technology experience including but not limited to Microsoft Office Suite, Windows XP Office and Home, Lotus Office Suite, DOS, Xsellerator and Stratasoft auto/predictive dialer applications, Nice (QA applications) Technion CRM, AT&T SOE applications, AVAYA, Citrix, WFM 5.0, Net Meeting, Virtual Class room , SAP Business One.
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IdiomasInglish and Spanish( Fluent in both) |
Trabajo DeseadoA Management position or related |
Diseño Página Web Online 2005-2025
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